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WISE - DODEA Technical Support
If you encounter any technical issues regarding
your WISE class, your first step is to email WISE@rmhs.org
with a short, descriptive message explaining your problem.
The more detail and accurate information you provide, the
better the possibility of a quick solution. The occasional
technical glitches that students experience are similar and
in many instances WISE has already solved the same problem
for another student.
For technical support, WISE may be contacted in the following
ways:
Email: WISE@rmhs.org
(All email requests for technical support are answered within
24 hours, excluding weekends.)
Toll Free Telephone: 1-877-888-WISE (9473)
(excluding weekends)
Other Suggestions for Technical Support
Over the years, WISE has created a file of the most Frequently
Asked Questions (FAQs).
Most likely, the answer to your technical question can be
found by reviewing the FAQs online, or by visiting the FAQ
link under the External Links tab of your WISE class.
If your technical problem has not been solved within 48 hours,
please contact Greg Shields at gregshields@aol.com
and a technician will be directed to immediately call you
to resolve your technical issue.
What happens if your get behind in your
WISE class due to a technical glitch?
WISE teachers understand that technical problems do occur.
As long as you are communicating with your teacher and fully
explaining your situation, extra time will be allowed to submit
assignments or make up work as appropriate.
System Requirements
Email
You should have an email account that can be accessed daily.
Hardware and Software Minimum Requirements
The following hardware and software are minimum specifications
to work with the Blackboard application:
Platform: Windows 95, 98, 2000, NT, or
ME; MacOS 9 or MacOS X
Hardware: 64 MB of RAM, 1 G of free disk
space
Software: Microsoft Word, Adobe Acrobat
Reader, Microsoft PowerPoint Viewer
Browser: Internet Explorer 5.5 or Netscape
4.78 (NOTE: JavaScript & Cookies must be enabled.
Modem: 56 K or higher
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